March 20th, 2020

We’ve had to deal with several health crisis situations over the past 100+ years, such as the Spanish flu in 1918, polio, AIDs, etc. In general terms, the response by federal governments to these and other public health emergencies has often followed a similar and disappointing pattern: ignore it, deny it, hope it goes away, finally acknowledge the severity of the crisis, then play catch-up to deal with it. We are now in the “play catch-up to deal with it” phase of the coronavirus…

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March 13th, 2020

I give President Donald Trump failing grades for his handling of the coronavirus crisis. The President of the United States is going against important and proven best practices for responding to and managing a crisis, disaster, or other emergency. From blaming others to making matters worse, Trump is doing and saying things that he should not be doing or saying. His report card for managing the COVID-19 crisis is full of Fs.His management of this rapidly developing and steadily worsening…

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February 17th, 2020

Here’s crisis management expert and author Edward Segal’s latest advice, insights, and perspectives about how companies, organizations, and individuals in the news are responding to and managing their crisis situations.Resignations Can Often Follow ScandalsOne result of a crisis can be the resignations or firings of top officials of the company or organization where the crisis occurred. They may not always be the right or prudent thing to do in every instance, but the firings and…

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February 12th, 2020

WASHINGTON — One of the most important things you can do when you learn about a crisis that affects your company or organization is to move quickly to address it. Depending on the nature of the crisis, moving quickly can:1. Show you know about problem 2. Demonstrate you are trying to take as much control of the situation as possible 3. Help protect the best interests of stakeholders and target audiences 4. Mitigate the impact of the crisis on your organization 5. Provide confidence to…

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January 27th, 2020

Three experts on producing and using podcasts shared their insights, perspectives and recommendations last Thursday (Jan. 23) at the first Communicator Professional Development Breakfast of the year put on by the Club’s Communicator Team. I am honored to serve as the chair of the team’s professional development subcommittee this year.Robert Johnson, a partner with the Reister advertising agency, discussed 10 reasons why organizations must have a podcast. Topping the list was that…

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