Commentary From Crisis Management Expert Edward Segal, Bestselling Author of the Award- Winning Book “Crisis Ahead: 101 Ways to Prepare for and Bounce Back from Disasters, Scandals, and Other Emergencies” (Nicholas Brealey) Whether pressured by customers and public opinion or because they thought it was the right thing to do, many companies ramped up their corporate activism by taking a public stand against Russia’s invasion of Ukraine, the murder of George Floyd and climate…

Commentary From Crisis Management Expert Edward Segal, Bestselling Author of the Award- Winning Book “Crisis Ahead: 101 Ways to Prepare for and Bounce Back from Disasters, Scandals, and Other Emergencies” (Nicholas Brealey) Actor Will Smith apologized to Chris Rock a day after he slapped the comedian in response to a joke about Smith’s wife at the Academy Awards ceremony in Hollywood, California. As angry as Smith was with Rock, he could have handled the situation better. Brandy Aven…

Commentary From Crisis Management Expert Edward Segal, Author of the Award- Winning Book Crisis Ahead: 101 Ways to Prepare for and Bounce Back from Disasters, Scandals, and Other Emergencies (Nicholas Brealey) The ability to successfully manage expectations can help deflect criticism that can lead to a crisis for organizations. It can also put an ongoing crisis into perspective and create understanding or sympathy for what the organization— and their leaders—are going through. IRS…

Commentary From Crisis Management Expert Edward Segal, Author of the Award- Winning Book Crisis Ahead: 101 Ways to Prepare for and Bounce Back from Disasters, Scandals, and Other Emergencies (Nicholas Brealey) Criticism of President Joe Biden’s recent comments about Russia’s anticipated invasion of the Ukraine underscored an important reality for business leaders about responding to any crisis: all words matter. The BBC reported that President Biden said at his last press conference that…

Commentary From Crisis Management Expert Edward Segal, Author of the Award- Winning book Crisis Ahead: 101 Ways to Prepare for and Bounce Back from Disasters, Scandals, and Other Emergencies (Nicholas Brealey) Here’s some good and encouraging news for corporate leaders: More people appear to trust businesses and industries than they do the government and news organizations, while trust in most industries and businesses has increased. That’s according to the Edelman 2022 Trust Barometer that…